1.Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

This website may be used for your own private purposes and in accordance with these terms and conditions.

You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph above.

Links to and from other websites

Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

By linking to this website in breach of the clause you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

We do not accept liability for any loss or damage that you suffer as a result of using this website.

Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

2. Terms and conditions of sale

We always “try harder” and are known for exceptional customer service. If you are not happy, then please contact us and we will help. These terms tell you who we are, how we will supply products to you, how you and we may change or end the contract/ sale, what to do if there is an issue and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Information about us

The seller of these products is NUTRIBEAST LTD, company number 11129716 whose registered office is 314 Midsummer Blvd, Milton Keynes, MK9 2UB and e-mail address is info@nutribeast.co.uk.

How the contract/ sale is formed between you and us

These are the terms and conditions on which we supply products to you. Please ensure that you read these terms and conditions carefully, and check that the details on your order are complete and accurate, before you submit the order.

Your order constitutes a request to us to buy a product. After you place an order, you will receive an e-mail from us acknowledging that we have received your order and giving you an Order ID. However, please note that this does not mean that your order has been accepted. We will confirm our acceptance to you by sending you an email that confirms that your order has been dispatched (“Dispatch Confirmation”). If we are unable to supply you with the products, we will inform you of this and we will not process your order. When we send you the Dispatch Confirmation the contract between us (“Contract”) will be formed and these terms and conditions will then become binding on you and us.

The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the order of such products has been confirmed in a separate Dispatch Confirmation.

We will only use your personal information in accordance with our Privacy Policy and Cookies Policy. Please take the time to read these, as they include important terms which apply to you.

Cancellation and returns

We are committed to provide high quality products and service to our customers. However, on rare occasions, products may be found to be in some way defective or unwanted. In keeping with our commitment to providing you with excellent service, we offer the following by way of cancellation and returns.

Right to Cancel

You have the right to cancel your order within 14 days from the date on which the products are delivered to you without giving any reason (“Cooling-off Period”).

You can cancel your order during the Cooling-off Period by notifying us in writing (by email to info@nutribest.co.uk or by post) and stating clearly that you wish to cancel your order and returning the products supplied, to: 314 Midsummer Blvd, Milton Keynes, MK9 2UB without undue delay, and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. You will bear the costs of returning the products to us.

To meet the cancellation deadline, it is sufficient for you to send your communication setting out your wish to cancel before the cancellation period has expired.

Effect of Cancellation

If you cancel your order in accordance with these terms and conditions, we will reimburse to you all payments received by you, provided that the product is intact, sealed, complete and inside its original packaging. Damaged product returns showing traces that they have been used or which do not have their original packaging and label are not accepted. We will also reimburse you, if applicable, the costs of delivery except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us, in respect of the returned products.

We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you. Unnecessary handling is any handling over and above what is necessary to establish the nature, characteristics and functionality of the products (i.e. what you would do in a shop to inspect the products prior to purchase).

Please note that we will withhold reimbursement until we have received the products back or you have supplied evidence of having sent the products back, whichever is the earliest. For your protection, we recommend you use a recorded-delivery service.

We will then reimburse you within 14 calendar days of the earlier of these two events using the same means of payment used for the initial transaction, unless you have agreed otherwise.

We may have to cancel an order before the products are delivered due to an event outside our control or the unavailability of stock. We will promptly contact you if this happens. If we have to cancel an order and you have made any payment in advance for products that have not been delivered to you, we will refund these amounts to you.

Delivery

The Dispatch Confirmation will contain an estimated delivery date. Normal British mainland delivery is 2-5 working days. Delivery will be between the hours of 8am and 6pm. We are unable to confirm a time. All delivery timescales are subject to product and delivery slot availability.

All parcels will be delivered by couriers and signatures may be required when delivered.

We don’t deliver to Post Office (P.O.) boxes or shipping agent addresses, or to addresses outside the UK.

The delivery date will be agreed and confirmed with you and a signed acknowledgement of receipt may be required. If a receipt cannot be obtained, a card will be left with a contact number for you to collect the goods from the local courier’s depot or request another delivery date.

Before the dispatch of your goods, you may request special arrangements (example, to leave with a neighbour or other secure location of your choosing) which we will follow, at your risk, as the insurance may become null and void.

The goods will not be held by the local courier for longer than five days, after which, they will be returned to us to await your further instructions. You will be charged the couriers return carriage rates and later re-dispatch costs.

Delivery of an order shall be completed when we deliver the product(s) to the address you gave us and the products will be your responsibility from that time.

You own the products once we have received payment in full, including all applicable delivery charges.

Occasionally our delivery to you may be affected by an event outside our reasonable control. If this happens we will notify you as soon as reasonably possible and our obligations under these terms and conditions shall be suspended for the duration of such event until we have arranged a new delivery date with you once such event is over.

Products

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device’s display of the colours or the printed pictures accurately reflect the colour of the products. The product(s) you receive may vary slightly from those images. The packaging of the products may vary from that shown on images on our site.

Prices

The prices of the products will be as quoted on our site at the time you submit your order.

Prices for our products may change from time to time, but changes will not affect any order you have already placed.

The price of a product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

How to pay

You can pay for your online order using Visa, Visa Debit, MasterCard. When you pay with Klarna, you are responsible to read and agree with Klarna's Terms and Conditions.

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Comments

If you have any comments or complaints about our service or product, we would very much like to hear from you. Please write to us at NUTRiBEAST 314 Midsummer Blvd, Milton Keynes, MK9 2UB and e-mail address is info@nutribeast.co.uk.

Our liability to you

We only supply the products for domestic and private use. You agree not to use the products for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Our changes to these terms

We amend these terms and conditions from time to time. Every time you order products from us, the terms and conditions in force at the time of your order will apply to the Contract between you and us.

General

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.

Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.